Virtual Assistant and Business Consulting
Thank you!
It's truly an honor to partner with you!
We enjoy working with business owners in their many moving parts.
Our greatest fulfillment is in locking arms with you as the visionary, and getting our team into the weeds so you don’t have to be!
We want you free to dream and do more.
Our Values
meaning makes a way
We believe that we as people are more valuable than the projects and deadlines we create.
We operate in integrity, honesty, diligence and determination, allowing those attributes to lead our actions in the work we provide and the culture we cultivate.
We choose to honor our team, our clients and those in the world around us in the way we show up with respect and kindness. Most importantly, we place the meaning of life above the meaning of work, understanding that by valuing life, we bring value to our work.
Our Purpose
purpose provides power
We exist to partner with you. Our team is here to ASSIST.
Our mission is to embody the Mary Poppins extraordinaire that gives you peace of mind. Whether you need a determined problem solver, an innovative creator, a thoughtful accountability sidekick, or a reliable day-to-day manager, we want to pull a rabbit out of the hat every time, as your incredible team working behind the scenes.
We are here to serve as a loyal partner. We want to go to bat for you, keep track of to-do’s and little frustrations, and outdo ourselves in making you feel genuinely seen and supported. We enjoy making clients feel safe and taken care of, because at the end of the day, what matters most is when you know someone has your back.
Our purpose is to provide a power-packed, collaborative, and efficient working relationship for business owners, while enjoying a culture that advances through genuine kindness and personal growth. The energy of our team is fast-paced, light-hearted and excited to tackle Mondays.
Our Team
Our team collectively supports your business. Based on your needs, we will determine how our team may best contribute to your projects. We will set in place the right team at the right time, together.
We streamline all of our efforts, assigning one trusted point person to help keep things fluid. We are committed to the clients you serve, as we are committed to you.
Jade's favorite thing to do is collaborate, make a plan, and creatively problem solve. She enjoys listening to business owners describe their chaos and then present it back to them in order with a nice little red bow.
Jazmine is a seasoned business manager. She weaves her magic in crafting effective SOPs. Jazmine thrives on having a clear end goal and expertly works her way backward to ensure things are done impeccably and right on schedule. Beyond her business prowess, Jazmine's heart shines through when it comes to fostering a close-knit team. She loves to orchestrate team events so everyone gets to have fun outside of the work!
Logistics
communication
Emails and all messages (including Slack + dashboards) will receive a response between 24-48 business hours. Our team may often be willing to jump in rather quickly, but we can only promise 24-48 hour response times within business hours. You can submit tasks at any time, with the easy task request form, or drop notes on Slack for when we're back online.
hours
Generally, we keep the 9-5, M-F business hours (although our team and clients are across time zones) and we take off U.S. holidays, including the entire last week of every calendar year.
meetings
We meet once per month and can facilitate weekly meetings as an addition to your subscription each month. We'll schedule recurring meetings at our onboarding, and our meeting links are always available to you in your Client Dashboard. Project related meetings must be scheduled 48 hours in advance.
in slower or busier seasons...
It's in our mutual interest to choose subscription services that suit your needs! We can reassess your subscription services at any time to do more or to do less. Please allow 30 days for changes. We trust that these assessments will naturally, gracefully occur in our ongoing partnership.
payment details
- Payments are due on the 1st of each month.
- Subscription services are active each month (1st-31st) and can be modified or cancelled with 30 days notice. A la carte projects are good for 30 days from the time of purchase. Larger projects (Dubsado setups, etc) will be outlined with a timeline that works for everyone, generally 4-8 weeks.
- Since we do not provide refunds, we make every effort to ensure the quality of service provided, and we are always willing to make corrections to satisfy your needs.
- Late fees are $35 after 2 days, and services will pause when invoices are outstanding on the account. Exceptions may be made case-by-case with reasonable notice.
All The Details
We track all tasks for you in our task management system (Clickup) and we are also able to integrate into some of your systems too! Timelines for tasks and projects are dependent upon the scope and volume of what they entail. Recurring tasks or time sensitive projects will be mapped with due dates and tracked accordingly so that they are fulfilled consistently each month. These expectations are defined at the start of working together, and the work is completed in a timeframe that works for both our team members AND your timelines. When tasks are completed, you’ll be updated and stay in regular communication with our team.
We communicate primarily in Slack or via email. You will be able to see your project list progress, and more in your dashboard. We also meet over zoom calls, often provide screen share videos for more thorough updates and collaboration. Logins will be delivered securely via LastPass password keeper.
Some of the projects in your subscription will be rather consistent, but we will prioritize and strategize each month, and every 90 days to ensure we hit project goals. Our hope is to partner with you for the long-haul and create vision to do more. We like to allow collaborative space to brainstorm, plan together and map new projects and initiatives.
Your subscription service package can be modified at any time. You can also purchase add-ons individually in months that you need them. The subscription services are catered to a set number of deliverables, but we do have a maximum number of hours dedicated to your projects. If we need to do more in any given month, you may purchase the add-ons you need.
Reviews and Referrals
After some time partnering together, we will request your detailed feedback.
Our plan will be to routinely check in, maintaining a positive and impactful partnership.
We appreciate referrals!
We are delighted to invest into your business and your entire life as a result. It’s important to us that you always feel confident we have your back. In any situation that you’d like to see things improve or to do something differently, please let us know. We hope that by choosing to work with us, you acknowledge and align with our values of kindness, honesty and respect.
For questions, our door is always open and it’s our top priority to be sure that working together, works well.
Thank you for allowing us to partner with you. We are grateful for your trust and we LOVE our role in collaborating with and supporting you.
