It's truly an honor to partner with you
Thank you. We enjoy working with business owners in their many moving parts.
Thank you for trusting us to support you. We love working alongside business owners to manage the many moving parts of their operations.
Our greatest fulfillment comes from locking arms with you as the visionary while our team steps in to handle the tasks, systems, and project execution—so you don’t have to.
We want you free to lead — and confident that everything behind the scenes is handled.
Jade Smith
Founder of Mrs. Smith Assist
Helpful Guides + Resources
Our Values
meaning makes a way
We believe that we as people are more valuable than the projects and deadlines we create.
We operate in integrity, honesty, diligence and determination, allowing those attributes to lead our actions in the work we provide and the culture we cultivate.
We choose to honor our team, our clients and those in the world around us in the way we show up with respect and kindness. Most importantly, we place the meaning of life above the meaning of work, understanding that by valuing life, we bring value to our work.
Our Purpose
purpose provides power
We exist to partner with you.
Our mission is to embody the Mary Poppins extraordinaire that gives you peace of mind. Whether you need a determined problem solver, an innovative creator, a thoughtful accountability sidekick, or a reliable day-to-day manager, we want to pull a rabbit out of the hat every time, as your incredible team working behind the scenes.
Our team is here to ASSIST.
We are here to serve as a loyal partner. We want to go to bat for you, keep track of to-do’s and little frustrations, and outdo ourselves in making you feel genuinely seen and supported. We enjoy making clients feel safe and taken care of, because at the end of the day, what matters most is when you know someone has your back.
Our purpose is to provide a power-packed, collaborative, and efficient working relationship for business owners, while enjoying a culture that advances through genuine kindness and personal growth.
The energy of our team is fast-paced, light-hearted and excited to tackle Mondays.
Meet the Team
Our team collectively supports your business. Based on your needs, we will determine how our team may best contribute to your projects. We will set in place the right team at the right time, together.
We streamline all of our efforts, assigning one trusted point person to help keep things fluid. We are committed to the clients you serve, as we are committed to you.
Our Leadership Team
Jade
Founder and Dubsado Specialist
Shelly
Business Integrator
Katie
Client Success Manager
Our Logistics
Communication
All messages will go through Slack and emails messages will receive a response between 24-48 business hours.
Our team may often be willing to jump in rather quickly, but we can only promise 24-48 hour response times within business hours. You can submit tasks at any time, with the easy task request form, or drop notes on Slack for when we're back online.
Slower or Busier Seasons
Every 90 days, you and your Account Manager will meet to review progress and build your next 90-day plan. This is the natural moment to adjust the scope of support — adding more, scaling back, or shifting focus based on where your business is headed. Outside of 90-day reviews, scope changes require 30 days notice.
Hours
We meet once per month and can facilitate weekly meetings as an addition to your subscription each month.
We'll schedule recurring meetings at our onboarding, and our meeting links are always available to you. Project related meetings must be scheduled 48 hours in advance.
Meetings
We keep the 9-5, M-F business hours (although our team and clients are across time zones) and we take off U.S. holidays, including the entire last week of every calendar year.
payment Information
- Your retainer invoice is sent on your chosen billing date each month and is due upon receipt. Your engagement continues on a rolling monthly basis — there are no fixed end dates. If you ever need to pause or end your engagement, we ask for 30 days notice.
- Late fees are $35 after 2 days, and services will pause when invoices are outstanding on the account. Exceptions may be made case-by-case with reasonable notice.
- Since we do not provide refunds, we make every effort to ensure the quality of service provided and are always willing to make corrections to satisfy your needs.
Working Together
Tips for Success
Here are some strategies to help you work efficiently with your fractional operations team.
Set Clear Goals
Set clear expectations for the team.
Define what success looks like.
Define what success looks like.
Regular Check-Ins
Schedule recurring meetings with your Account Manager
Assign Responsibilities
Determine who is owning what, & what you want follow up to look like?
Prioritize Tasks
Focus on what's delegable. Create a list of priorities to execute on first.
Provide Feedback
Share your thoughts regularly.
All the Details
We track all tasks for you in our task management system (Clickup) and we are also able to integrate into some of your systems too! Timelines for tasks and projects are dependent upon the scope and volume of what they entail. Recurring tasks or time sensitive projects will be mapped with due dates and tracked accordingly so that they are fulfilled consistently each month. These expectations are defined at the start of working together, and the work is completed in a timeframe that works for both our team members AND your timelines. When tasks are completed, you’ll be updated and stay in regular communication with our team.
We communicate primarily in Slack or via email. You will be able to see your project list progress, and more in your dashboard. We also meet over zoom calls, often provide screen share videos for more thorough updates and collaboration. Logins will be delivered securely via LastPass password keeper.
Some of the projects in your subscription will be rather consistent, but we will prioritize and strategize each month, and every 90 days to ensure we hit project goals. Our hope is to partner with you for the long-haul and create vision to do more. We like to allow collaborative space to brainstorm, plan together and map new projects and initiatives.
Your scope of support is reviewed every 90 days. If an urgent need arises between reviews, bring it to your Account Manager and we will assess together whether it can be absorbed into the current plan or requires a scope adjustment. We are always willing to find a solution that keeps your business moving.
Reviews and Referrals
After some time partnering together, we will request your detailed feedback. We plan to routinely check in, maintaining a positive and impactful partnership.
We appreciate your referrals
Check out the details:
We are delighted to invest into your business and your entire life as a result. It’s important to us that you always feel confident we have your back. In any situation that you’d like to see things improve or to do something differently, please let us know. We hope that by choosing to work with us, you acknowledge and align with our values of kindness, honesty and respect.
For questions our door is always open and it’s our top priority to be sure that working together, works well.
Thank you for allowing us to partner with you. We are grateful for your trust and we LOVE our role in collaborating with and supporting you.