How much of your business is actually running without you?
You belong with a compassionate and wonderfully skilled team of powerhouse women.
We are looking for those of integrity, purpose and talent to continue building upon our strong culture, powerful work ethic, and high-quality business support.
Mrs. Smith Assist is a fractional business operations team that hires skilled contractors in operations, marketing, and tech to support mom-owned online businesses. The team is primarily U.S. based and works fully remotely. Contract roles range from 10 to 45 hours per month with starting rates of $20 to $35 per hour, depending on experience. MSA has been building its contractor team for six years and is known for a supportive culture and long-term working relationships.
Our team is mostly U.S. based, filled with individuals who love to support thriving online business owners in their daily operations, systems and marketing. Whether in the foundational routines, or in the collaborative complexities, we love partnering with mom-owned online businesses and small teams who are ready to grow.
We add all different types of contractors to our team, which consists mostly of Operations roles, including Account Managers, Ops Assistants, Systems Specialists and various Marketing Specialists.
When you join forces with us, you’ll apply through one of these two category roles. Read a description of these roles to find your perfect fit!
think…
• account managers
• project managers
• executive admins
• launch strategists
• OBM + DOO types
Are you an optimistic and passionate problem-solver who thrives in fast-paced environments?
You love the thrill of meeting with clients to build out strategic action plans, delegate those moving pieces and work to ensure it all gets done.
This is an amazing chance to shine as a client advocate and play a key role in their success. Connecting and communicating with our dynamic clients is core to who we are. You’ll be their rockstar point person, with a same-day response and steady communication that keeps their world running smoothly. Send weekly client love letters updating them on progress as you expertly manage task dates and details.
As the client command center general, you’ll strategically coordinate projects and enjoy empowering our collaborative team. Working closely with our Operations Assistants and Marketing Specialists and making sure they have everything they need from the client in order to “wow” the client is what will make you shine in the delivery of every task. Feel completely trusted to take the lead and keep everyone and everything in order. Improving upon processes from our team where needed, you are the chaos coordinator and temperature setter for our clients and their experience working with our team.
If bringing uplifting change and building relationships through dedication and “can-do” spirit motivates you, this is your dream job. As part of our champion team, you’ll help clients rise to new heights and expert team members produce their very best work.
Are you the behind-the-scenes expert in craft, working always in your zone of genius?
You’ll provide your knowledge and top-notch skills to support various client accounts. Communicating your needs and recommendations as the expert is key to our client’s success.
The kind of work quality produced by our team is highly dependent upon you – we trust your skills and we lean on you to provide results and input that the clients need when they are trusting us to be the pros. Since you’re not client-facing in this role, you get to step into the work you want to do without the struggle of organizing a project or clarifying a client’s vision or expectations.
Our Account Manager will manage all the project details and provide you everything you need from the client so you can jump right into building a landing page (if you’re that type of rockstar) or knocking out the oh-so-important daily content or tech work. Communicating fluidly with the Account Managers will ensure that your best efforts come across in client’s results, so that their content converts, their systems flow effortlessly (etc!!)…and mostly, we are all blown away by the impact you provide when you’re in your lane.
While many of our specialists already have a proven skillset, there is always room for growth and learning new tools. In fact, we encourage ongoing learning and our team is incredibly supportive and conducive to that learning environment.
Being resourceful and having an attitude that everything is “figure-outable” will guarantee your success on our team. Know when to research and when to ask for help. Always willing to support teammates. Accept feedback to improve. Want to build long-term relationships? This could be your perfect role!
Our team members set their own schedules, and we fully respect that flexibility. That said, our clients trust us to be present and responsive, so we do hold a firm standard: client messages in Slack receive a same-day response, ideally within a few hours during your working hours. If you need to step away, a quick heads-up to your account manager keeps everything running smoothly. This is a team that takes its commitments seriously — and that’s exactly why our clients love working with us.
We meet just once or twice throughout the month for team meetings, workshops or happy hour events. We encourage attending as many meetings and events as possible to receive and contribute the most value to our team. Account Managers may have more meetings with clients, and these are coordinated when they work best for you and the clients you serve.
Mrs. Smith Assist hires on a part-time contract basis at a minimum of 10-15 hours per month and maximum of 40-45 hours per month. Most of our team averages 30 hours each month, and these hours are determined by availability (both yours and work available) and your proven work ethic.
Mrs. Smith Assist operates heavily in ClickUp. We also use Slack, Lastpass, Google Workspace and Zoom. Depending on the type of work you do on our team, you may also use tools in your zone of genius, such as Dubsado, Convertkit, WordPress, Canva and others.
Starting pay will range widely based on experience and skill. Typically between $20-35/hr. Mrs. Smith Assist considers all initial requests during the application and hiring process, and determines the agreed upon starting rate before onboarding. We typically have an introductory rate for the first 30 days of onboarding and then increase the hourly rate once onboarding is completed.
After your first 90 days, we consider you part of the family and hope you choose to grow with Mrs. Smith Assist for the long-haul. Many of our team members have been here for years and we do our part to keep it that way!
We encourage promoting from within Mrs. Smith Assist and encourage all of our team members to ask for a rate increase every 12 months. We love to give back in other ways as well, such as giveaways, referral rewards, and bonuses for our all-star team members.
“Jade is the kind of client that you want to work with! She is on the side of her contractors and sees the value in you (as an individual) and the work that you do! Here you feel like a member of a community and team. I would highly recommend MSA both to potential clients and contractors.“
“She truly values her team, she’s a generous business owner, and she gives back whenever possible in so many ways. She also supports her team in difficult situations and stands by them! I know few business owners who have such an outstanding character as Jade. Plus, everyone on the team is so wonderful and are definitely reflective of the kind of business that Jade has created. Overall, the environment of working with Jade is more than wonderful. Anyone who joins the team will be happy to be a part of Mrs. Smith Assist!”
Apply today and let the tasks begin!