Your Fractional Business Operations Team
Online business owners today shouldn’t have to do it all alone.
We are here for you.
Our fractional operations team is a dedicated, done-for-you support team that handles the systems, admin, marketing, and tech of your business on an ongoing monthly basis. Unlike hiring a single virtual assistant, MSA’s team model gives you access to multiple specialists for one predictable monthly investment, starting at $895/month.
You are running an online business, raising a family, and holding it all together at the same time.
The to-do list does not stop because school pickup starts, and the mental load of it all is not sustainable alone.
HERE’S HOW WE HELP:
Handle all of your day-to-day admin (we know, it’s a lot!!)
Assist in creating SOPs (standard operating procedures) to streamline your business
Support your marketing and content tasks each month
Provide light web design or copywriting assistance
Give you access to our specialized team for extra project support as you grow
INTRODUCING MRS. Smith ASSIST’s…
Operations Partnership Retainer
The perfect solution for today’s online business owner.
01
Ongoing
Monthly Partnership
The best thing about a retainer? You have a team supporting you every single month. No more scrambling to find help when things get overwhelming—just peace of mind knowing that we’ve got your back.
02
Proactive
Project Management
We don’t just take tasks off your plate—we keep things moving. Our team is detail-oriented, ensuring your priorities stay in focus and deadlines are met. We anticipate needs, problem-solve alongside you, and manage execution—so you can stay in your CEO role.
03
A Positive
Support System
We care about you. And we care about your business.
Our team is skilled, proactive, and invested in your success. We’re not here for a quick gig—we’re here to build alongside you, so you can grow with confidence.
How It Works
step one
Apply & Book Your Discovery Call
Tell us where you are and where you want to go.
After completing a short application, we’ll hop on a call to make sure it’s the right fit and the right time. We want to understand your biggest bottlenecks, your goals, and how our studio can step in to support you.
step two
Complete Your Strategic Setup
Before execution starts, we get crystal clear on your business.
Over 30 days, we conduct a full business review, assessing your structure, systems, workflows, and opportunities, and build your 90-day Next Order of Business plan. Every move we make together will be intentional, prioritized, and aligned with your long-term vision.
For some clients, we’ll also recommend a Dubsado Setup at this stage, building out your CRM so your client experience is automated, polished, and ready to scale before ongoing support begins.
step three
Start Your Operations Partnership
This is where strategy becomes momentum.
With your plan in place, your dedicated Business Ops Studio team steps in to handle ongoing execution across ops, marketing, and tech. We run your systems, manage key projects, and keep everything moving forward so you can stay in your CEO seat.
STEP 01
Your Strategic Setup
Before any execution begins, we take the time to fully understand your business. This is the foundation that makes everything else possible.
INVESTMENT:
$1,125
STRATEGY COMES BEFORE EXECUTION. YOUR ROADMAP STARTS HERE.
Over 30 days, we conduct a comprehensive business review covering your revenue streams, team structure, systems, workflows, and growth opportunities. From there, we build your personalized Next Order of Business plan — a prioritized roadmap ensuring every action we take together is intentional, strategic, and aligned with your long-term vision.
She clearly knows what she's doing.
On top of the fact that she’s making excellent suggestions (she’s said she’s going to create SOPs out of the instructions I give her for everything without me saying a word – which is definitely a sign of a good EA), she clearly knows what she’s doing. Even more importantly to me is the fact that she’s authentic, which puts me at ease and makes me comfortable.
Josie
STEP 02
The Operations Partnership Retainer
This is where your plan comes to life. Your dedicated Business Ops Studio team handles execution every month so you can stay focused on leading.
INVESTMENT STARTING AT:
$1575 per month
This is where ideas become action.
OUR TEAM IS READY to dive in.
Following the Strategic Setup, we step in to handle ongoing execution across ops, marketing, and tech. We run your systems, manage key projects, and keep everything moving forward each month — adjusting with you as your business grows. You stay in your CEO seat. We handle the rest.
I get to do so many things now that only I can deal with, while other things I passionately hate get done in the background.
I seriously don’t know if anyone can be more excited than me, but I love having you on my excitement train! I was just telling my hubby last night how much I love having you ladies on my team.
Danna
You already know that our values and heart set us apart.
But, what else makes us different?
Freelance contractors and single-hire solutions are everywhere right now. And that’s great!
But here’s the thing: A single hire can only do so much.
Our structured, team-based model gives you access to specialists in admin, marketing, tech, and operations—so you get the best support for each need.
We’re a Business Operations Studio, not just an individual. With us, you get consistency, experience, and specialized skills designed to support many facets of your online business.
53% of business owners believe that they could grow by more than 20% if they just delegate 10% of their workload.
What could you accomplish with an amazing, well-trained team that’s ready for you to start delegating right away?
FAQ
Frequently Asked Questions
Absolutely! Your business will evolve, and we’re here to shift with you.
We work closely with you to monitor the effectiveness of our work together and keep a pulse on the areas that your business is desperate to grow. Our goal is to prioritize the needs and be strategic in all that we do.
We require 15 days’ notice, but we’re confident you’ll love the support you receive.
Great news…
We offer project-based services! Let’s talk about what you need.
A fractional operations team is a dedicated, done-for-you support team that handles the systems, admin, marketing, and tech of your business on an ongoing monthly basis. Unlike hiring a single contractor, you get access to a team of specialists for one predictable monthly investment. MSA’s team steps in, takes ownership of the work, and keeps your business moving so you can stay in your CEO seat.
A virtual assistant typically handles tasks you assign. MSA does more than that — we take ownership of entire areas of your business, manage projects proactively, and bring a full team of specialists rather than a single generalist. You do not have to manage us or hand us a to-do list every week. We show up, we know what needs to happen, and we get it done.
The Strategic Setup is a 30-day process that happens before any ongoing work begins. We conduct a full business review covering your revenue streams, team structure, systems, workflows, and opportunities, then build your personalized 90-day plan. By the time ongoing support starts, your team already knows your business, your priorities are mapped, and we can hit the ground running on day one.
Once your Strategic Setup is complete — which takes approximately 30 days — your Operations Partnership begins immediately. The setup phase is not a delay; it is what makes the ongoing work effective. Clients consistently find that the clarity and plan they get from the Strategic Setup alone is worth the investment.
No. You need to be able to communicate clearly and respond to your team, but you do not need to understand the tools or manage the systems yourself. That is our job. If anything, the less you want to deal with the tech side of your business, the more MSA can help.
MSA primarily works with established online business owners — coaches, consultants, service providers, and agency owners who have outgrown going it alone. Our clients are generating revenue and ready to invest in a team that takes real ownership. We are not the right fit for brand-new businesses still finding their footing.
Yes — and honestly, this is exactly who we built the team for. MSA’s founder Jade Smith is a mom of four who homeschools and runs this business. She understands what it means to build something real while also raising a family. Our clients do not need more advice or more tools. They need someone to come in and take things off their plate — and that is precisely what we do.
What if this is the thing that changes everything??
What if we could help you get your to-do list under control
What if you had uninterrupted time to recharge?
What if this next step—with a team you can trust—is what sets you up for greater success and joy in your business?
We love being part of your success. Our partnerships span years because we are committed to long-term relationships built on value, trust, and results.